To be at your side and to deal with your requests in the shortest possible time: this is our commitment. In order to improve the timeliness of actions and overcome all geographical obstacles, SIPA also provides a Remote Assistance service dedicated to connected machines, with the ability to provide remote support, software updates and guidance for technicians on site using an innovative Augmented Reality platform: XRAY, an innovative Augmented Reality platform.
Please watch our Teleservice with augmented reality in the video below.
The Customer Care service is managed through a three level technical support, with constant tracing and sharing of customer tickets, to ensure that the right specialist is always assigned based on the problem to be solved.
Please watch our Teleservice with augmented reality video HERE
