For any technology provider, provision of post-sales technical service is a must. But SIPA has always gone the extra mile in making sure the service meets individual customer needs, and that is something much appreciated in the market. Now, with SIPA technical service having been given a comprehensive upgrade in recent months, the concept of true partnership has been further extended.
SIPA believes that customer-centric philosophy makes an important difference. Targeted and timely technical service can save significant amounts of money in ensuring that their plant is always operational, always in the best condition, consistently making products of the highest quality. This is the meaning of true partnership.
With an innovative digital ecosystem, called Echo SIPA has transformed the traditional concept of B2B service into a true partnership in which the skills of both partners are shared, with new interactive multi-channel digital solutions just a click away. SIPA has a full range of services to support customers throughout the lifetime of their plant. SIPA Life Cycle Service is a highly innovative customizable package that is “always on.”
An insight of SIPA DIGITAL SERVICES
One of SIPA’s latest service innovations is the Echo System, a cloud-based platform created to connect people, businesses and resources in an interactive environment based on total skill sharing. Echo System makes it possible to have full control of system performance at all times, increasing efficiency and optimizing costs. It allows users to access information on any of its SIPA machines anywhere in the world, at any time. It is made up of several elements: XCON, Teleservice, Warehouse 4.0, XDATA, and XCHANGE.
XCON makes it possible to monitor machine performance and receive real time technical support. It works through a safe and certified connection between people and technology, accessing IoT and numerous other cloud services using the Echo platform. It is the essential network component to guarantee the connectivity of each system, monitor machine performance and receive real time technical support
TELESERVICE is the remote assistance solution that significantly reduces technical support response times and eliminates all the costs relating to transfers, by interacting directly with SIPA machines in the field. Teleservice comes with the XRAY Augmented Reality tool.
WAREHOUSE 4.0 is a high performance and customizable platform for efficient organization of all the processes involved in stock management, allowing the user to always know the state of stock and inventory, analyze the data and speed up workflows.
XDATA is an innovative solution that involves every operating phase and enhances the manufacturing performance of the machines. The XDATA supervisor provides essential information to speed up processes, improve quality with continual analysis and immediate reports, identify any operating problems and deal with them in real time.
XCHANGE is a universal communication interface that enables a processing machine to connect to enterprise-level data acquisition systems. It allows implementation of various protocols to satisfy any specific need.
DIGITAL ZONE AT DRINKTEC
The zone on digitization will give a touchable insight of what really is SIPA’s digital support called Echo System. Specialists will show how the platform makes it possible to have full control of system performance, increasing efficiency and optimizing costs. It allows users to access information on any of its SIPA machines anywhere in the world, at any time.