SIPA is pleased to announce the successful implementation of its enhanced Remote Technical Support Service, now operating 24 hours a day, 7 days a week, since its launch in March 2025. This significant development provides all SIPA customers with continuous access to expert technical assistance outside of regular working hours.
This around-the-clock service complements SIPA's existing local Help Desk, which remains the primary point of contact during office hours (Monday to Friday, 8:00 am to 6:00 pm).
For support needed outside these times, including evenings, weekends, and holidays, customers can now directly contact SIPA’s dedicated team of specialized and expert engineers by dialing the single, number: +39 0438 186 4027.
For support needed outside these times, including evenings, weekends, and holidays, customers can now directly contact SIPA’s dedicated team of specialized and expert engineers by dialing the single, number: +39 0438 186 4027.
This centralized approach ensures that technical requests are promptly addressed by skilled professionals ready to provide solutions. Furthermore, where contractually agreed, the remote assistance SIPA TELESERVICE remains available for direct support on the specific machine or production line in question.
This strategic enhancement to SIPA's customer support infrastructure offers numerous benefits, including:
• Direct Line to SIPA: Ensuring immediate connection with the organization.
• Expert Technicians: Access to the competence and extensive experience of SIPA's engineers.
• Fast Response: Swift handling of support requests and efficient problem resolution.
• Global and Continuous Coverage: Assistance available anytime, anywhere in the world.
• Enhanced Efficiency and Productivity: Minimizing downtime and maximizing operational continuity.
SIPA is confident that this new single number for 24/7 Remote Technical Support will significantly improve the customer experience, providing reliable and timely assistance whenever it is needed. Customers are encouraged to utilize this service for any technical inquiries arising outside of standard business hours.