Technical support

When unforeseen circumstances arise, our commitment is to be at your side to deal with your needs in the shortest possible time. We know that you require extremely skilled and timely technical support, at a reasonable cost.
For this reason, Sipa's service department uses 160 qualified technicians who are connected to each other so as to form a structured network, created so as to guarantee fast, thorough problem solving wherever you may be.
Reductions in the incidence of service costs starts from the ability to solve problems, limiting the need for our specialist technicians to come on site. Our telephone Support Line, which is always available, 24/7, will automatically assign a ticket for an optimized management of your request in accordance with the existing agreements and will immediately help guide you to solve any problems independently, avoiding any waiting time, or will be able to clarify as far as possible the cause and extent of the malfunction, and consequently ensure the technician sent to the site is fully prepared to deal with it.

THE FOLLOWING ARE AT YOUR DISPOSAL:

  • SIPA On-Line: SIPA's state-of-the-art technology for remote technical support and system data acquisition. For us it will be just like having the machine right in front of us, wherever in the world it may be.
  • Help Desk available 24/7 in your own language, so that we are there whenever you need us.

Discover the other service sections